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If, despite our mail server anti-spam filters you start receiving junk emails from any identifyable repeat sender, please contact Ultradesign at abuse@ultradesign.net and we will place extra filters on the servers to block it (at the same time we will usually also contact the spammer's ISP and request the spammer's account be toasted).

Please do not forward generic spams to us. If you can identify the spammer, either through a web page advertized in the spam, or identify where the spam was sent from (by examining the "Received From" email headers), then please complain directly to the spammer's ISP and request that the spammer's account be terminated.

Avoiding Spam

Spam is Unsolicited Bulk Email (Junk Email) and is a major problem on the Internet. Spam annoys everyone, clogs mail servers and is currently costing the Internet community 9.2 Billion dollars every year just to deal with.

When a Spammer anywhere in the world finds your email address you will start receiving junk emails. If you respond in any way (such as to say "take me off your list") spammers will sell your address on to yet more spammers as a "confirmed working address". Your address will be pressed on CDROMs typically labeled "100 Million Opportunity Seekers" sold to spammers everywhere.

Spam is postage-due junk, it costs you time and money to download it from your mailbox and deal with it to delete it from your machine. Spammers are the theives of the Internet, we can't stop spammers from spamming just as we can't stop theives in real life, but we can stop 90%+ of spam emails from entering our network (by using sophisticated filters and blacklists on our mail servers), and we can suggest things you should be aware of to avoid getting on the spammers' lists to start with:

 Protect Your Email Addresses

Don't put your personal email address(es) on your web site, instead use a generic address like "sales@yourdomain.com", or "info@yourdomain.com"

Don't use your personal email address if you post messages in open newsgroups (Usenet). Instead, create an expendable username - such as "public1@yourdomain.com". If you then start receiving too much spam to that address you can abandon it (just tell us and we'll block it for you).

Don't give your personal email address when you sign up for services on the Internet, or when registering products, etc., as the firm you are giving your address to will very probably sell your address on. Large firms that we know behave in this unethical manner include Lycos, Barnes & Noble, Amazon.com, Gateway.

 Never send "remove me" requests to spammers

Never respond to spam, especially not by sending back a "please remove me" request. All spammers are conmen, fraudsters and petty thieves - if you send a "remove" request you confirm to the spammer that your address works and your address will then be sold to other spammers as "confirmed deliverable". This results in your email address(es) getting pressed on "25 Million Internet Users" CD-ROMs sold specifically for spamming and guarantees that you will receive spam to that address for years to come.

Spam Tricks to be aware of:

If you receive spam, always send a complaint to the spammer's ISP. Spamming is against all Internet ISP's policies and the ISP will terminate the spammer's account. To stop you complaining to their ISPs spammers use every trick they can, these are some of the favourites:

  • "This message is not Spam"
    If you receive a message which claims to not be spam, it most definately is spam (or the sender wouldn't be trying to tell you it's not).

  • "This message complies with email law XYZ"
    This is a blatant lie designed to make users think spam is legal, and is designed to reduce complaints. The only law is the law of the Internet which is: Do Not Spam or Your Account will be Terminated.

  • "You are on our list because somebody you know signed you up"
    No honest business would ever allow people to sign others up to receive junk mailings, only spammers do this.

  • "Spam is Free Speech"
    Spam is certainly not 'free speech', nor does free speech come postage-due. Spammers who have tried to use that argument in court have lost badly. US Federal Judge Stanley Sporkin ruled: "[Spammers] have come to court not because their freedom of speech is threatened but because their profits are; to dress up their complaints in First Amendment garb demeans the principles for which the First Amendment stands."

Anti-Spam Measures on the UXN servers

The anti-spam mechanisms on our mail servers bounce 90% of junk emails directed to your domain(s), however we can not eliminate all junk email. Please see our Anti-Spam measures page for details of the mechanisms/filters in operation on our servers, as they apply to the transmission of ALL email through our network.